Privacy Policy
Your privacy is important. This Privacy Policy sets out the procedures and policies of RICH CLEANING PRODUCTS (hereinafter referred to as “we”, “our”, or “us”) regarding the collection, use, and disclosure of Personal Information we receive about you or from you on richcleaningproducts.com (hereinafter referred to as “Site”).
By using this Site, you agree to be bound by the terms and conditions of this Privacy Policy. By accepting the Privacy Policy, you expressly consent to our collection, use, and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree, kindly do not access this Site.
This Privacy Policy is incorporated into and subject to the terms of Use.
This Privacy Policy is updated on 22 June 2023.
Collection of Information
If you browse through this Site without providing us with any personal information, we will gather and store some information about your visit, such as IP address, type of browser and operating system used, location, date and time you access our site, pages you visit, and if you linked to our website from another website, the address of that website. This information will not identify you personally and will not be linked back to you.
If you create an account or transact or fill out the contact form on this Site or send personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we collect personally identifiable information from you or about you. Such personally identifiable information may include your name, address, e-mail address, telephone number, and debit/credit card details. We retain this information as necessary to resolve disputes, provide customer support, and troubleshoot problems as permitted by law.
Use and Sharing of Information
We know that you care how your personal information is used and shared. Any information we receive about you or from you may be used by us or shared by us with our affiliates, and other third parties to help process your request; to comply with any law; to help improve our website or the products or services we offer; for research; to better understand our customers’ needs; to develop new offerings; and to alert you to new products and services (of us or our business associates) in which you may be interested. We may also combine information you provide us with information about you that is available to us internally or from other sources in order to better serve you. We do not share, sell, trade or rent your personal information to third parties for unknown reasons.
You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyze site usage, improve the Site’s content and product offerings, and customize the Site’s content, layout, and services. These uses improve the Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site. By accepting the Terms of Use and Privacy Policy, you expressly agree to receive this information. If you do not wish to receive these communications, we encourage you to opt out of the receipt of certain communications in your profile. You may make changes to your profile at any time.
Cookies
“Cookies” are small identifiers sent from a web server and stored on your computer’s hard drive, that help us recognize you if you visit our website again. Our Site uses cookies to track how you found our site. To protect your privacy, we do not use cookies to store or transmit any personal information about you on the Internet. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies certain features of the site may not function property or at all as a result. We do not control the use of cookies by third parties.
Security
We safeguard your privacy using known security standards and procedures. Our Site combines industry-approved physical, electronic, and procedural safeguards to ensure that your information is well protected through it’s life cycle in our infrastructure.
Governing Law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of India. You agree to submit to the exclusive jurisdiction of the courts at Mumbai.
Severability
The provisions contained in this Privacy Policy are enforceable independent of each other. If any provision is determined by the competent court to be unenforceable, the other provisions will continue in effect.
Changes to this Privacy Policy
This Privacy Policy is effective as of 21 July 2017 and will remain in effect except with respect to any changes in its provisions in future. The changes to the provisions of this Privacy Policy will come into effect immediately after being posted on this Site. We may change our Privacy Policy from time to time. If we do, we will update this Privacy Policy on our website which will bind to you as and when updated.
Your continued use of the Service after we post any modifications to the Privacy Policy on the Site will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on the Site.
Shipping Policy
RICH CLEANING PRODUCTS (“we” and “us”) is the operator of (richcleaningproducts.com/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Minnie Napkins will happily accept returns due to change of mind as long as a request to return is received by us within 1 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customer\’s expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Minnie Napkins) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Minnie Napkins will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect Minnie Napkins to process your warranty claim within 7 days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.
4.4 Change Of Delivery Address
Orders placed before 12 PM (GMT +5:30) will be dispatched the same day, otherwise, within the next business day.
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Minnie Napkins will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
8. Customer service
For all customer service inquiries, please submit an inquiry at contact details here